Contact Us
Where better boating decisions begin.
Contact MarineWaze for marine electronics and boat-equipment questions, compatibility guidance, order support, shipping help, or a return request. The more exact information you share, the more useful our reply can be.
Choose the help you need
Start with the path that best matches your question. You can use the secure form below for every option.
Before-you-buy guidance
Questions about features, package contents, size, power, intended use, or choosing between products.
- Share the manufacturer and exact part number
- Tell us your boat type and intended use
- Explain the result you want to achieve
Compatibility questions
Help us investigate whether equipment can work together without presenting an assumption as a verified answer.
- List every existing model and part number
- Include voltage, network and engine details
- Add software version or connector details when relevant
Order & delivery support
For an existing purchase, include the information needed to locate and understand the order.
- Order number and purchase email
- Tracking number for delivery questions
- A short timeline and clear description
Returns & product issues
Request guidance before shipping anything. Submitting a form does not automatically approve a refund, replacement, or return.
- Order number, product and reason
- Photos of condition, damage or packaging when relevant
- Wait for an RMA and return instructions
A precise question gets a more useful answer.
Marine systems can vary by exact model, production year, voltage, network, software, engine, hull and installation. A product family name alone may not be enough to verify compatibility.
If information is incomplete, we will clearly say what remains unverified and what detail is needed next.
- Exact manufacturer and model
- Part or SKU number
- Existing connected equipment
- Boat, engine and power details
- Your goal and current problem
- Photos only when they add useful context
For electrical, steering, fuel, propulsion or navigation decisions, verify the final installation against current manufacturer instructions and use a qualified marine professional when the vessel, equipment or risk warrants it.
Send your message securely
Use the form directly below or email marinewaze@gmail.com. Include your order number only when your question concerns an existing purchase.
Do not send: passwords, payment card information, PayPal credentials, government identification, or other sensitive personal information. MarineWaze accepts payment only through the secure website checkout.
Contact & support FAQ
What should I include in a compatibility question?
Include the exact manufacturer, model and part number for the product you are considering and every relevant existing device. Add boat, engine, voltage, network, connector and software details when applicable.
Can I send payment information through the form?
No. Never submit card details, PayPal credentials or passwords. Purchases are completed only through MarineWaze's secure website checkout using PayPal Checkout.
Does submitting the form approve a return?
No. Do not ship a product back until you receive an RMA and return instructions. Submission begins the review; it does not automatically approve a return, refund or replacement.
Where can I check shipping and return information?
Visit the Shipping & Returns page for current guidance on order processing, delivery issues, eligibility and RMA requirements.
Can MarineWaze guarantee compatibility?
MarineWaze can investigate and explain available evidence, but compatibility depends on exact system and installation details. When reliable information is incomplete, we identify what remains unverified rather than guessing.